Which is better – having a dental savings plan where a third-party customer service handles your patient enrollments and cancellations? Or, is it better to have your own team handle it within your practice? We are programmed to automatically favor outsourcing tasks if possible, but honestly, I disagree that you should leave something as valuableRead more
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Two of the greatest administrative benefits of a dental savings plan are that there are no insurance claims to file or track down, and there is no estimating of the patient’s financial portion. What time savers for your team! So why would you then put upon them the increased burden of manually processing and reprocessingRead more
Almost every time I help an office establish a dental savings plan, I’m asked if they should allow patients to use 3rd party financing (like Care Credit or LendingTree) for their dental treatment – like they allow for their “regular” patients to do. In their minds, they’re already reducing their standard fees for plan members,Read more
When I work with new dental clients, I’m often asked if they should offer their dental savings plans only to new patients. I believe this question stems from the dentists’ fear that their revenue will drop because of the plan discounts provided to patients. They’re concerned because their existing uninsured patients have been willing toRead more
Frequently I speak with dentists who have tried to create their own in-house membership plan, and they often tell me the same thing when they have included the prophy in their dental savings plan’s enrollment fee. Patients are angry because they paid for two cleanings per year through my membership plan, but now they needRead more
It’s that time of year again when patients start asking your staff and you about their dental insurance and it’s pending re-enrollment through their employer. It never ceases to amaze me how little most patients understand their insurance. After performing years of treatment plan presentations and creating countless financial arrangements, it’s a systemic problem acrossRead more
It’s a strange question to ask yourself, for sure. Can the dentist – one who is often unjustifiably feared and stigmatized – really have too many friends? Yes, dentists can. They can – especially when it comes to people visiting your practice and expecting some sort of discount because of your connection outside of theRead more
As small business owners, your practice revenue and personal income have been greatly affected this year due to COVID-19 closures. You may have experienced a time when it was difficult or impossible to pay the rent or mortgage and perhaps you temporarily laid-off most of your employees. We all know that recessions happen and nowRead more
Since this is my first post, allow me to introduce myself and share what brought me to this moment. I’m Christine Bahu, founder of SmileMore Marketing, and creator of the SmileMore Dental Savings Plan. I left my career in the telecom industry in 2002. I left my career in the telecom industry in 2002 afterRead more