As someone who ran her husband’s dental practice for 15 years, I’ve seen some cringe-worthy moments. I’m sure you can relate.
Time and again I’ve witnessed team members painstakingly explain to patients their dental benefits, how much was left for the plan year, and what percentage we expected the insurance to cover. The patients’ out-of-pocket estimates were calculated, along with a kind reminder that insurance is a 3rd party (i.e. a contract between the patient and the insurer) and we cannot guaratee what the insurance company will actually cover. Instead, we are going off the information provided to us. I would watch the patients nod with agreement and understanding.
But then…
Something gets downgraded, expected available benefits are used at a specialist’s office instead of yours, or who knows what else.
And who does the patient get upset with, on so many occasions?
Yep.
You.
An upset patient can do damange to your income and your reputation, and that’s the last thing you want.
Wouldn’t life be easier without insurance?
Your team would save time without insurance verifications, estimating patients’ out-of-pocket expenses, filing claims, tracking down claims, and collecting any remaining balance that insurance didn’t cover.
If you don’t already have a dental savings plan in your practice, please get in touch. I’d be happy to schedule a quick, free consult so I can share my insights and help you get started.
